How can we help you?

Sign in to your TryBookAfrica account and open your bookings or reservations area. Check the email address used when booking, including your spam folder, for a confirmation message. If you still can't find it, contact support with your booking details.

Review the cancellation and change terms shown on your reservation. Sign in and open the booking details to see the available options. If the booking cannot be changed online, contact the accommodation or experience provider, or ask our support team for guidance.

Available payment methods can vary by provider and booking. The payment options displayed during checkout are the ones available for that transaction. Keep your payment confirmation or receipt for reference.

Refund eligibility and timing depend on the provider's policy and the original payment method. Check your cancellation terms first. If a refund has been approved but hasn't arrived within the stated timeframe, contact support with your booking reference.

Choose “List my business” and follow the onboarding steps for your business type. You'll be asked to provide business details, policies, pricing, contact information, and any required verification documents before your listing can go live.

Listings may need verification before publishing. Check that your business information and documents are complete and readable. If you've completed every step and need an update, contact the support team with your business name and registration email.

Confirm you're using the correct email address and try the password reset option. Check your inbox and spam folder for the reset email. If you no longer have access to your email or still can't sign in, contact support so we can help you recover access.

Use the contact options below to send us your question. Include relevant booking references or business details, but never send your password or full payment card information.