Policies and important information
These are the terms and policies that apply when you use TryBookAfrica as a traveller or as a tourism supplier. Each policy opens as a full page and can also be downloaded as a Word document.
For travellers
Terms & Conditions
The main terms for using TryBookAfrica: how the platform works, who can use it, accounts and security, and the roles of TryBookAfrica, travellers and suppliers.
Consumer Terms (Customer / Traveller)
Terms for travellers who discover, compare, request, reserve or book tourism products and services through TryBookAfrica.
Booking Confirmation Terms
The key terms that apply when you make a booking: price, payment, cancellation, refunds, changes and traveller responsibilities.
Cancellation & Refund Policy
How cancellations, amendments, no-shows, supplier cancellations and refunds are handled on TryBookAfrica.
Payment Terms
How payments may be collected on the platform, whether through an approved payment service provider, direct supplier collection or another authorised arrangement.
Complaints & Dispute Resolution Policy
How TryBookAfrica aims to resolve complaints and disputes promptly, fairly and proportionately while preserving your statutory rights.
Website Disclaimer
General information about website content, supplier-provided information, maps and location data, and the limits of what the platform warrants.
For suppliers
Supplier Terms & Conditions (Supplier Agreement)
The agreement between TryBookAfrica and the tourism businesses that list on the platform, including onboarding, data capture and supplier responsibilities.
Supplier Commercial & Commission Schedule
The commercial terms for suppliers, including the Founding Supplier commission programme.
Verified Supplier Policy
How the TryBookAfrica Verified Supplier initiative checks specified supplier information to improve transparency and trust.
Platform rules & responsibility
Acceptable Use Policy
The rules for using the platform, including prohibited activities, scraping and data extraction, account security and enforcement.
Modern Slavery & Human Trafficking Policy
TryBookAfrica's commitment against modern slavery and human trafficking, including supplier requirements, child protection and reporting.
Wildlife & Animal Welfare Policy
Standards for wildlife and animal welfare on the platform, covering wildlife interactions, photography, feeding and handling, captive wildlife, wildlife trade and reporting.
Privacy & data
Privacy Policy
How TryBookAfrica collects, uses, stores, shares and protects personal information, aligned with South Africa's POPIA.
Cookie Policy
The cookies and similar technologies the platform may use, why, and how you can control them.
PAIA Manual
TryBookAfrica's manual prepared under Section 51 of the Promotion of Access to Information Act.
Data Processing Agreement
A data processing agreement that forms part of, and is read together with, the Supplier Agreement.
Need help with a policy?
Our team is happy to help with questions about these terms and policies.