Booking Confirmation Terms

These terms apply to each Booking confirmed through TryBookAfrica.

1. Booking

Your Booking is identified by the Booking reference shown in your confirmation.

2. Supplier

The tourism service is generally provided by the Supplier identified in your Booking confirmation.

3. Price

The confirmed price, currency, taxes and applicable charges are those displayed in your Booking confirmation, subject to correction of manifest errors and applicable law.

4. Payment

Your Booking may require full payment or a deposit.

Where TryBookAfrica collects payment, payment is processed through the designated payment provider.

5. Cancellation

The cancellation policy displayed for your specific Product at the time of Booking applies.

6. Refunds

If your Booking qualifies for a refund, the refund will be processed according to the applicable cancellation terms.

7. Changes

If the Supplier materially changes your Booking, TryBookAfrica will reasonably assist with an appropriate solution.

8. Traveller Responsibilities

You are responsible for:

correct Booking information;
passports;
required permits/visa;
arriving on time;
complying with Supplier rules;
complying with safety instructions; and
providing accurate contact information.

9. Special Requirements

Accessibility, dietary and other special requests are subject to Supplier availability unless expressly confirmed.

10. Wildlife and Adventure Activities

Wildlife and adventure activities involve inherent risks.

You must comply with all safety instructions.

11. Supplier Relationship

Unless your Booking confirmation expressly states otherwise, the Supplier is responsible for delivering the underlying tourism service.

12. TryBookAfrica Marketplace Role

TryBookAfrica facilitates the Booking and related marketplace services.

Where TryBookAfrica expressly acts as principal or contracting provider, the confirmation will state this.

13. Reviews

You may be invited to review your experience.

Reviews must be truthful and based on your actual experience.

14. Acceptance

By selecting "Confirm Booking", "Pay Now", "Book Now" or an equivalent acceptance mechanism, you confirm that you have reviewed and accepted the applicable Booking Terms, Cancellation Policy and other applicable policies.

15. Electronic Contract

Your electronic acceptance may constitute acceptance of the applicable agreement.

ECTA provides the South African legal framework for electronic communications and transactions.