Bookings
What is a Booking?
A Booking is a reservation, purchase request or confirmed transaction for a Product made through the Platform or through a booking route presented by the Platform.
When is a Booking confirmed?
A Booking Confirmation may be issued after a booking has been accepted and, where required, paid or otherwise secured.
Which terms control my Booking?
Local Mandatory Law, the Booking Confirmation and transaction-specific disclosures, Product-specific rules, applicable Supplier terms and the TryBookAfrica Master Terms apply according to the applicable hierarchy.
What should I check before paying?
Check the Product, dates, number of Travellers, price, currency, payment state, cancellation/refund conditions, Supplier rules and additional charges displayed before completing the transaction.
Payments
Is online payment available for every Product?
No. Payment arrangements may differ by Product and Supplier.
What happens if my payment fails?
A failed payment may mean that the Booking has not been completed. Follow the payment instructions presented or contact support if you believe you were charged without the expected Booking status.
Who processes my payment?
TryBookAfrica may use third-party payment service providers. The applicable payment provider may process payment information under its own terms and privacy practices.
Can prices, taxes or charges vary?
Yes. Prices, taxes, fees, currency and other charges may depend on the Product, Supplier, dates, number of Travellers and applicable rules.
Cancellations, changes & no-shows
Can I cancel a Booking?
Cancellation depends on the Product-specific cancellation conditions displayed or incorporated into the Booking. Cancellation charges may apply.
Can I change a Booking?
Changes may be permitted where the applicable booking conditions allow them. Availability, charges and other restrictions may apply.
What is a no-show?
A no-show generally occurs when a Traveller does not arrive or use a booked service as required by the applicable terms. Charges or loss of payment may apply.
What happens if a Supplier cancels?
TryBookAfrica may assist with communication, evidence gathering, recovery or other support within its role. Any refund, alternative arrangement or other remedy depends on the circumstances, booking terms and applicable law.
Refunds & complaints
Will I always receive a full refund?
No. The amount of any refund depends on the applicable cancellation and refund conditions and applicable law.
How long does a refund take?
After a refund is authorised or processed, the time for funds to appear may depend on the relevant payment provider or financial institution.
What if I was charged but did not receive a Booking?
Contact TryBookAfrica support promptly with the transaction or payment reference and any Booking information available.
What if the service is materially different from what I booked?
Report the problem as soon as possible while it can still be resolved. Provide your Booking reference, details, available evidence and the outcome requested.
Still need help?
Contact TryBookAfrica through the official support or legal channels.
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