Supplier FAQs

Eligible independent tourism businesses, operators, establishments and service providers may apply to list Products, subject to applicable requirements.

Potential Suppliers may include hotels, safari/game lodges, guest houses, B&Bs, resorts, holiday homes, villas, hostels/backpackers, tour operators, safari operators, activity providers, restaurants, transport providers, local guides and other tourism businesses.

Select “I WANT TO LIST MY BUSINESS” and follow the supplier registration and onboarding process.

The process may include business details, Product details, policies and amenities, pricing and payment information, contact and Account details, verification and approval before a listing goes live.

Suppliers are responsible for accurate and current business and Product information, including descriptions, images, location, availability, pricing, amenities, policies, cancellation conditions, contact details and required verification information.

Where supplier-management functionality is available, Suppliers should promptly update prices, availability, amenities, policies and contact details when they change.

TryBookAfrica may verify Suppliers as part of its onboarding and platform processes. Verification does not automatically guarantee fulfilment, quality, safety or the outcome of every booking.

TryBookAfrica may restrict, suspend or remove listings or Supplier Accounts where permitted by the applicable terms, including inaccurate information, prohibited conduct, fraud, non-compliance or safety concerns.

Where booking functionality is enabled, Travellers may be able to make Bookings through the Platform. The applicable Supplier Agreement, booking terms and payment arrangements govern the transaction.

Payment and settlement arrangements depend on the applicable Supplier Agreement and payment structure. Commissions, transaction charges, taxes, refunds, adjustments or other amounts may apply.

The applicable Product-specific cancellation and refund rules determine the commercial outcome, subject to applicable law and the relevant Supplier Agreement.

Notify TryBookAfrica promptly and follow applicable Supplier procedures. Supplier cancellation, failure and substitution are addressed in the applicable contractual terms.

The Supplier remains responsible for the quality, safety, availability, description and fulfilment of its Product, subject to applicable law and the contractual framework.

Suppliers must comply with applicable law, licensing requirements, safety obligations, truthful listing requirements and their contractual obligations.

Suppliers may receive personal information necessary for a Booking or service. Such information must be handled lawfully and securely in accordance with applicable data-protection requirements and applicable Supplier/data-processing terms.