Privacy FAQs

Depending on how you use the Platform, information may include identity and contact details, Account information, Booking information, payment-related information, communications, reviews or user content, technical information and information needed for security, fraud prevention or legal compliance.

Purposes may include managing Accounts, facilitating Bookings and payments, communicating with Travellers and Suppliers, customer support, improving the Platform, preventing fraud, maintaining security and meeting legal obligations.

Where necessary to provide a requested service or complete a Booking, relevant personal information may be shared with the applicable Supplier, subject to applicable law and the Privacy Policy.

TryBookAfrica may use third parties for payment processing, technology, customer support, fraud prevention and other operational services.

For South African processing, TryBookAfrica intends to comply with applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA). Other data-protection laws may apply depending on the circumstances.

TryBookAfrica may use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure, subject to the nature of the processing and applicable law.

Depending on applicable law, data subjects may have rights concerning access, correction, objection, deletion or other aspects of their personal information. The Privacy Policy explains the applicable process.

For legal or privacy matters, contact legal@trybookafrica.com. Requests should contain enough information for TryBookAfrica to identify and respond to the matter.

TryBookAfrica may use cookies and similar technologies to operate and secure the website, remember preferences, understand usage and improve services.

Depending on your browser, device and the technologies used, you may be able to control or restrict cookies through browser settings.

Marketing and electronic communications are subject to applicable law and the user's applicable choices and permissions.

The Platform may use ranking, recommendation or automated processing to support Platform functionality. Such processing is subject to applicable law, security requirements and any required human oversight.

The full Privacy Policy should be read for detailed information about collection, purposes, lawful processing, sharing, international transfers, retention, data-subject rights, security, breaches and contact arrangements.

No. The Terms & Conditions govern use of the Platform and contractual matters, while the Privacy Policy explains personal-information processing. They are complementary documents.