STEP 01
Find and manage a booking
Use the booking reference and the email address used at checkout to locate your reservation. Keep your confirmation handy when contacting a property or support.
Help Centre›Bookings & Reservations
Your booking, made simple
Find your confirmation, understand booking statuses, and learn what to do when plans change.
STEP 02
Understand booking statuses
A pending booking may still need confirmation from the provider. Confirmed means the provider has accepted it. Cancelled bookings should include cancellation details and any applicable refund information.
STEP 03
Change dates or guest details
Open your reservation and check whether changes are available. Some providers need to approve changes, and a price difference may apply. Contact the provider or support before making a second booking.
STEP 04
Cancellation policies
Cancellation terms can vary by listing and rate. Review the policy shown before you confirm, then check the cancellation confirmation for next steps and any refund estimate.
Frequently asked questions
Quick answers to questions people often ask about bookings & reservations.
I can’t find my confirmation
Check spam/junk and verify the email address used at checkout. If it is still missing, contact support with the booking date, provider name, and payer/guest email.
Can I change a confirmed booking?
It depends on the provider’s rules and availability. Request a change before making a new reservation.
Who should I contact about check-in?
Use the contact details on your booking or listing for arrival instructions. Contact TryBookAfrica support if those details are missing or the provider cannot be reached.