STEP 01
Payment methods and charges
Review the payment options shown at checkout before paying. The amount due should be displayed before you confirm, including any disclosed fees or taxes.
Help Centre›Payments & Refunds
Know where your money stands
Use these checks to understand a charge and know what information to share when you need help.
STEP 02
Payment pending or failed
A bank notification does not always mean a booking completed. Check your booking status first and avoid paying again until you know whether the original attempt succeeded.
STEP 03
Refunds and cancellations
Refund eligibility depends on the booking’s cancellation terms and the circumstances. Once a refund is approved, processing time can vary by payment provider and bank.
STEP 04
Receipts and invoices
Keep your booking confirmation and payment receipt. If you need a business invoice, check the provider’s listing or ask the provider whether they can issue one.
Frequently asked questions
Quick answers to questions people often ask about payments & refunds.
I was charged but have no booking
Do not retry immediately. Save the transaction reference, date, amount, and currency, then contact support so the payment can be checked.
When will my refund arrive?
First confirm that the refund has been approved or issued. Your bank or payment provider may need additional processing time.
Can support ask for my full card number?
Never send your full card number, PIN, password, or one-time passcode in a support message.